The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys worldwide. Our vision is a world where every donkey has a good quality of life, and our mission is to improve the lives of donkeys every day. We will achieve this by transforming the lives of donkeys in need worldwide by fostering greater understanding, collaboration and support, and by promoting lasting, mutually life-enhancing relationships. 

These are exciting times for the charity and we have an excellent opportunity for a professional and flexible team player to join our busy Legal and Governance Department. As Compliance Administrator, you will provide full administrative assistance to the Compliance Team, responding to queries and communicating with internal and external stakeholders in a professional and customer service orientated manner.  

About you:

• Previous experience of working within a busy administrative role.
• Experience of providing administrative support within a compliance, governance, risk, data protection, insurance, or policy environment.
• Excellent interpersonal and customer service skills with a proven ability to successfully interact with people at all levels.
• Strong verbal and written communication skills.
• Outstanding organisational and planning skills and able to maintain a high level of accuracy and attention to detail whilst dealing with a number of conflicting demands and deadlines.
• Excellent problem-solving skills.
• Competent IT skills (proficient in use of Microsoft Office 365).

About the role:

Your principal duties and responsibilities will include –

• Managing and triaging the Compliance Support Desk, allocating queries to appropriate advisers and proactively monitoring and chasing responses to ensure timely resolution.
• Supporting the administration of Subject Access Requests (SARs), including coordinating with advisers to confirm scope, managing communication with data owners, tracking statutory deadlines, and conducting initial document searches in preparation for redaction.
• Assisting with CCTV compliance processes, including maintaining logs and ensuring appropriate documentation of assessments.
• Providing administrative support for risk management activities, including maintaining risk registers, coordinating updates and supporting risk review processes.
• Supporting the administration of insurance claims, including coordinating documentation and liaising with internal stakeholders and external insurers.
• Administering the policy management system, including issuing review reminders, tracking approvals, and ensuring timely publication of policies on internal platforms.
• Coordinating quarterly insurance review meetings, including scheduling and recording accurate minutes and action logs.

What we offer in return:

Based in Sidmouth, Devon – an Area of Outstanding Natural Beauty – this is a part-time, permanent contract starting as soon as possible, working 25 hours per week. The working pattern will be agreed between the Line Manager and post-holder.  

This is a hybrid working position, combining onsite and home working under our guiding principles for such roles, with the requirement for site attendance currently anticipated to be one day per week.

Benefits: 

Competitive pension.

Life assurance.

31 days holiday (including Bank holidays), rising to 34 will each full year of service (pro rata for part-time working).

Wellbeing team.

Recorded Pilates and Yoga classes.

Long service awards.

Healthshield plan –

Reimbursement of some medical expenses up to the specified limits per membership.

Offers, discounts and cashback on shopping, travel and entertainment from participating outlets.

Access to a 24/7 GP and counselling service.

Free parking.

Subsidised restaurant and shop.

Closing date for completed applications: Wednesday 16 September 2026

We reserve the right to close this vacancy before the advertised date and therefore encourage early applications.

Before submitting your application, please ensure you read our candidate journey page, in particular our FAQs section – https://jobs.thedonkeysanctuary.org.uk/jobs/candidate-journey/

The Donkey Sanctuary is committed to safeguarding and promoting the welfare of vulnerable people (children and adults), and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

The Donkey Sanctuary also participates in the Inter Agency Misconduct Disclosure Scheme and, for relevant posts, may request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

Please note: The Guaranteed interview scheme is only applicable to candidates who consider themselves to have a disability applying for roles based within the United Kingdom.

NOTE TO APPLICANTS: We look forward to receiving your application, but we do ask you to complete this in your own words, and not to employ an Artificial Intelligence (AI) writing tool or assistant. Applications that are considered not to be an applicant’s own work may not be shortlisted for interview.

Before submitting your application, please ensure you read our candidate journey page, in particular our FAQs section – https://jobs.thedonkeysanctuary.org.uk/jobs/candidate-journey/