The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys worldwide. Our vision is a world where every donkey has a good quality of life, and our mission is to improve the lives of donkeys every day. We will achieve this by transforming the lives of donkeys in need worldwide by fostering greater understanding, collaboration and support, and by promoting lasting, mutually life-enhancing relationships. 

We have an excellent opportunity for a proactive and professional team player with outstanding communication, decision making and interpersonal skills and a strong customer service ethic to join our busy Supporter Development team who cover a number of areas including raffles, lottery, membership, regular giving, reactivation, consent management, gift aid and cash giving. As Supporter Development Officer, you will deliver campaigns and activities for the Supporter Development side of the Individual Giving team, successfully managing the supporter development activity in line with the agreed annual targets and the Fundraising Strategy. Working with the Senior Supporter Development Officer and the Supporter Development Manager, you will deliver the supporter development roadmap, continuously monitoring performance and making improvement recommendations.

About you:

• Demonstrable experience of managing fundraising or customer service campaigns and Activities.
• Project management experience.
• A proven track record of working within a team environment with complex internal stakeholders.
• Experience of managing direct marketing budgets and of supporting direct marketing analysis to enhance the performance of channels, products, and specific appeals.
• Knowledge and experience of CRM systems.
• Able to maintain a high level of accuracy and attention to detail whilst working with a number of conflicting demands and deadlines.

About the role:

Your principal duties and responsibilities will include –

• Managing integrated donor journeys on channels such as online, post and social, with a donor centric approach.
• Inputting into and delivering the Fundraising Strategy within the Supporter Development Team.
• Working within the Supporter Development Team to deliver a donor centric lifetime value optimised approach.
• Report on the targets and KPIs of campaign activity.
• Applying a test and learn strategy for supporter journeys, and sharing learnings with the Supporter Development Team, upskilling team knowledge and experience within key areas of delivery.
• Project managing campaigns and activity including expenditure budgets.
• Working closely and in partnership with The Donkey Sanctuary’s external agencies to deliver campaign activity.

What we offer in return:

Based in Sidmouth, Devon – an Area of Outstanding Natural Beauty – this is a full-time, permanent contract starting as soon as possible, working 35 hours per week, 08.30-16.30, Monday-Friday.

The working pattern for this role will combine onsite and home working under our guiding principles for such roles. The requirement for onsite attendance will be agreed between the Line Manager and post-holder.

Benefits:  

Competitive pension.

Life assurance.

31 Days holiday (including Bank holidays), rising to 34 will each full year of service.

Wellbeing team.

Recorded Pilates and Yoga classes.

Long service awards.

Healthshield plan –

• Reimbursement of some medical expenses up to the specified limits per membership.
• Offers, discounts and cashback on shopping, travel and entertainment from participating outlets.
• Access to a 24/7 GP and counselling service.

Free parking.

Subsidised restaurant and shop.

Closing date for completed applications: Tuesday 28 January 2025.

The Donkey Sanctuary is committed to safeguarding and promoting the welfare of vulnerable people (children and adults), and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

Please note: The Guaranteed interview scheme is only applicable to candidates who consider themselves to have a disability applying for roles based within the United Kingdom.

NOTE TO APPLICANTS: The Donkey Sanctuary is keen to receive your application, but we do ask you not to employ an Artificial Intelligence (AI) writing tool or assistant in compiling your submission, we are keen to hear from you.  Applications that are considered not to be an applicant’s own work may not be shortlisted for interview.