The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys worldwide. Our vision is a world where every donkey has a good quality of life, and our mission is to improve the lives of donkeys every day. We will achieve this by transforming the lives of donkeys in need worldwide by fostering greater understanding, collaboration and support, and by promoting lasting, mutually life-enhancing relationships. 

We have an excellent opportunity for a proactive and professional individual to join our fundraising team in Ireland, as a Fundraising Operations Supervisor. As our Fundraising Operations Supervisor you will oversee the day-to-day operations of the team, ensuring that the charity delivers excellent supporter care to donors across Ireland. You will ensure consistent and efficient implementation of fundraising and marketing processes, tools and communications to help nurture and grow the charity’s supporter base.

About you:

• Higher Certificate in relevant field or equivalent work experience.
• Experience of working with supporter or customer data.
• Familiar with Customer Relationship Management (CRM) systems.
• Demonstrable experience of delivering excellent customer service including management of enquiries from supporters and members of the public.
• Excellent organisational skills with the ability to plan and manage a variety of simultaneous projects to tight deadlines.
• Experience of managing teams, providing motivational support, coaching and mentoring appropriately.
• Full valid driving licence.

About the role:

Your principal duties and responsibilities will include –

• Work closely with the EU Fundraising Manager, supervise, motivate, train, develop and support the team to establish and deliver operational resilience and excellence.
• Manage the core team, setting objectives to meet the charity’s overall aim and strategic goals, and managing individual staff performance.
• Manage external supplier relationships and contracts, including post, payment providers and printers to ensure cost effectiveness, efficient service delivery and SLAs are met.
• Deliver excellent customer care to TDSI’s supporters, working with the EU Fundraising Manager to develop, test and monitor engagement strategies to strengthen supporter relationships throughout the donor lifecycle.
• Supervise the processing and maintenance of records added to the CRM by the team, ensuring accuracy, financial and GDPR compliance and delivering timely supporter correspondence.
• Ensure fundraising operations systems are regularly reviewed and that users are sufficiently trained to effectively operate these systems.

What we offer in return:

Working at The Donkey Sanctuary, Ireland, Knockardbane, County Cork, this is a full-time, 12-month fixed-term contract starting as soon as possible,  working 39 hours per week,  Monday-Friday.

Benefits:  

Competitive pension.

Life assurance.

31 days holiday (including Bank holidays), rising to 34 will each full year of service.

Wellbeing team.

Recorded Pilates and Yoga classes.

Long service awards.

Healthshield plan –

• Reimbursement of some medical expenses up to the specified limits per membership.
• Offers, discounts and cashback on shopping, travel and entertainment from participating outlets.
• Access to a 24/7 GP and counselling service.

Free parking.

Closing date for completed applications: Sunday 13 July 2025.

The Donkey Sanctuary is committed to safeguarding and promoting the welfare of vulnerable people (children and adults), and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

Please note: The Guaranteed interview scheme is only applicable to candidates who consider themselves to have a disability applying for roles based within the United Kingdom.

NOTE TO APPLICANTS: We look forward to receiving your application, but we do ask you to complete this in your own words, and not to employ an Artificial Intelligence (AI) writing tool or assistant. Applications that are considered not to be an applicant’s own work may not be shortlisted for interview.