The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys worldwide. Our vision is a world where every donkey has a good quality of life, and our mission is to improve the lives of donkeys every day. We will achieve this by transforming the lives of donkeys in need worldwide by fostering greater understanding, collaboration and support, and by promoting lasting, mutually life-enhancing relationships. 

These are exciting times for the charity, and we have an excellent opportunity for a flexible and professional team player with outstanding communication and interpersonal skills and a strong customer service ethic to join our Customer Relationship Management (CRM) Team. As CRM Development and Support Technician, you will provide support and development for our CRM database (currently Blackbaud CRM) for end-users in the UK, Ireland and Europe, and  will support users by facilitating efficient data capture, processing, manipulation and reporting on fundraising activities.

About you:

• Substantial experience of working with databases and spreadsheets.
• Experience of complex data exports & imports, and of compiling complex reports using ETLs & report builders, data visualisation tools
• (such as PowerBI) and analysis and interpretation tools (such as KNIME).
• High level of data protection/GDPR knowledge and meticulous application.
• Able to maintain high level of accuracy & attention to detail whilst working in a busy team environment.
• Excellent problem solving and analytical skills.
• Able to communicate complex data issues clearly.

About the role:

Your principal duties and responsibilities will include –

• Providing support for all aspects of CRM to all end-users, particularly focusing on requests for data & reports and logged faults.
• Developing, building and running data processes required by end-users using a range of external data tools and inbuilt database features, writing clear end-user guides to document new work procedures.
• Providing advanced and specialised training to end-users of the system throughout all charity locations, including UK, Ireland, Europe and Advocacy.
• Creating and performing housekeeping routines and data cleansing based on trouble shooting and error correction to ensure the integrity of the database and inform evidence-based decision making by the wider fundraising team.
• Running the time critical task of ensuring bi-monthly Direct Debit payments are reconciled and imported accurately to the CRM database, providing an accurate portrayal of generated income for Management Accounting processes.
• Using the CRM database to provide accurate data to support fundraising activities.
• Maintaining expert working legislative knowledge advising colleagues across the organisation and implementing procedures for GDPR data compliance, ensuring that legal obligations are adhered to in relation to data protection and gambling legislation.

What we offer:

This is a full-time, permanent contract starting as soon as possible, working 35 hours per week, 08.30-16.30, Monday-Friday.

The working pattern for this role will combine onsite and home working under our guiding principles for such roles, with onsite attendance currently anticipated to be 2 days per month.

Benefits:  

Competitive pension.

Life assurance.

31 days holiday (including Bank holidays), rising to 34 with each full year of service.

Wellbeing team.

Recorded Pilates classes.

Long service awards.

Healthshield plan –

• Reimbursement of some medical expenses up to the specified limits per membership.
• Offers, discounts and cashback on shopping, travel and entertainment from participating outlets.
• Access to a 24/7 GP and counselling service.

Free parking.

Subsidised restaurant and shop.

Closing date for completed applications: Tuesday 28 January 2025.

The Donkey Sanctuary is committed to safeguarding and promoting the welfare of vulnerable people (children and adults), and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

Please note: The Guaranteed interview scheme is only applicable to candidates who consider themselves to have a disability applying for roles based within the United Kingdom.

NOTE TO APPLICANTS: The Donkey Sanctuary is keen to receive your application, but we do ask you not to employ an Artificial Intelligence (AI) writing tool or assistant in compiling your submission, we are keen to hear from you.  Applications that are considered not to be an applicant’s own work may not be shortlisted for interview.